Privacy Policy

Welcome to GENE Pool Supplies Shop (“we,” “our,” or “us”). We are committed to protecting your privacy while providing premium pool supplies and a seamless shopping experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website genepoolsupplies.com.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

• Contact details (name, email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through our payment gateways)
• Purchase history and preferences

Non-Personal Information

• Browser type and version
• IP address and general location data
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders for pool supplies and equipment
• Provide customer support and respond to inquiries
• Improve our website, products, and services
• Send order confirmations, shipping notifications, and service-related communications
• With your consent, send marketing communications about new products or promotions
• Prevent fraud and enhance security
• Comply with legal obligations and shipping regulations (especially for pool chemicals)

3. Data Sharing and Disclosure

We may share your information in these limited circumstances:

• Service Providers: With trusted third parties who assist in payment processing, shipping, and website operations (all bound by confidentiality agreements)
• Legal Compliance: When required by law or to protect our rights, such as for customs documentation for international shipments
• Business Transfers: In connection with any merger or sale of company assets
• Aggregated Data: Non-identifiable data may be shared with partners for analytics and marketing

4. International Data Transfers

As we serve customers globally (excluding some Asian regions and remote areas), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all transactions
• Regular security audits of our systems
• PCI-DSS compliance for payment processing
• Limited employee access to personal data
• We do not store complete payment information on our servers

6. Your Rights and Choices

Depending on your location, you may have these rights regarding your personal data:

• Access, correct, or update your information
• Request deletion of your personal data
• Opt-out of marketing communications
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise these rights, contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and shopping cart
• Analyze website traffic and performance
• Deliver targeted advertisements (if you consent)

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

8. Special Considerations for Pool Chemicals

Due to shipping regulations, purchases of pool chemicals may require additional verification information that we are legally obligated to collect and retain for compliance purposes.

9. Children’s Privacy

Our website is not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.