Welcome to GENE Pool Supplies Shop! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from genepoolsupplies.com, you agree to comply with these terms. Please read them carefully.

1. Website Use and Access

1.1 Eligibility

Our website and services are intended for pool owners, maintenance professionals, and individuals aged 18+ who purchase pool maintenance products. By using our site, you confirm you meet these requirements.

1.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality and all activities under your account. Notify us immediately of any unauthorized use.

1.3 Prohibited Activities

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Misrepresent your identity or information

2. Products and Services

2.1 Product Descriptions

We specialize in quality pool maintenance products including:

  • Chlorinators & Parts
  • Pool Cleaning Equipment
  • Water Treatment Chemicals
  • Safety and Maintenance Accessories

We strive for accurate product descriptions but cannot guarantee colors or specifications will match your screen display.

2.2 Product Availability

All orders are subject to product availability. We may limit quantities and cancel orders if products become unavailable.

2.3 Chemical Safety

Pool chemicals are non-returnable for safety reasons. By purchasing these items, you agree to handle them according to manufacturer instructions and local regulations.

3. Orders and Payments

3.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We process orders within 1-2 business days.

3.2 Pricing

Prices are in USD and subject to change without notice. We verify prices during processing and will contact you if there are discrepancies.

3.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You authorize us to charge your selected payment method for the total order amount.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped to jurisdictions where we have tax nexus.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: Orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to parts of Asia and certain remote locations. Delivery times may vary due to customs processing.

4.3 Delivery Issues

You must inspect shipments immediately. Report damaged/missing items within 48 hours with photos to [email protected].

5. Returns and Refunds

5.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • In original condition (unused, uninstalled, with packaging)
  • Accompanied by proof of purchase

5.2 Non-Returnable Items

We cannot accept returns for:

  • Pool chemicals
  • Opened cleaning products
  • Custom/special order items

5.3 Return Process

  1. Email [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Ship item to provided address
  4. Allow 3-5 business days for processing after receipt

5.4 Refunds

Refunds are issued to the original payment method within 3-10 business days. Original shipping costs are non-refundable unless the return results from our error.

6. Intellectual Property

All content on genepoolsupplies.com (text, graphics, logos) is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

7. Limitation of Liability

GENE Pool Supplies Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Errors in product descriptions
  • Delivery delays beyond our reasonable control
  • Improper use or installation of products

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

8. Governing Law

These Terms shall be governed by Arizona law. Any disputes shall be resolved in courts located in Tucson, Arizona.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted with a new “Last Updated” date. Continued use constitutes acceptance of changes.

10. Contact Information

For questions about these Terms:

GENE Pool Supplies Shop
3834 Parkway Drive
Tucson, US 85704
Email: [email protected]